Our support and maintenance pricing is personalised to each client we work with, blending our services to create a bespoke solution, meaning there are too many factors to list them all on one page.
At Unifi Group we have a unique service delivery model with experience experts in the key areas your business needs. We cover 24/7 monitoring, professional project services and cyber security best practices.
We offer unmanaged and managed services tailored to suit your business’ needs. Whilst we continue to carry out work that is unmanaged we do strongly advise all our customers to look at a managed service – it’s a far better value for money service.
This is a “reactive” support model which is the simplest, and it can be delivered via an on-site visit, or even remotely. If calling the provider out for on-site work, there may well also be “call-out” fees to cover travel expenses.
Pros
No on-going costs
Only pay for the time carrying out the fix
Cons
Lack of preventative maintenance
No monitoring
Higher billable rates
No real strategic alignment with your business
This model is typically charged on a per-device basis. It usually covers a “reactive” telephone and remote support, some form of monitoring, and sometimes on-site support, should someone need to come out to fix something at your business.
Pros
This service usually covers reactive support, so you won’t be forking out for hidden costs should an issue occur
Benefit from a fixed monthly rate
Plan around your budget easier
Cons
Some suppliers brand this as a “managed service” when it’s not really much more than a reactive help desk. Almost the same as purchasing bundles of hours.
No real pro-active tasks, monitoring or maintenance
Run the higher risk of downtime, poor security and a service that’s entirely reactive
Much like the Ad-Hoc support model, pre-paid is a “Reactive” service. The hours are pre-purchased to allow us to supply a discount on the hourly rate, and perhaps an SLA to operate under (guaranteed response times).
Pros
It’s great for the suppliers! Nice and simple and they aren’t at risk of doing anymore work than they need to. They also have your money upfront.
Cons
Very similar to Ad-Hoc support, with the same risks
No monitoring
No regular maintenance
No consultation to ensure strategic alignment with your business
This model is is by far the best knowing your business is being well managed, secure and has high availability. This is charged on a per-device/user basis and has no extra costs. Thoughtful effort and strategic awareness of your business must be in place for this to be delivered.
Pros
24/7 Monitoring of all your estate
Helpful helpdesk team
Regular pro-active visits, administration and auditing
Strategic guidance
Cons
There are none! Our only advice is that you are wary of the provider you choose, as some, ironically, aren’t protected well themselves, and therefore effectively cause cyber security threats as they are more prone to hackers. Also it’s worth doing your own research to make sure you are receiving the best value for money.
In Value for Money terms, a fully managed service delivers a far higher return on investment, no matter the size of your company. The higher up-front cost is justified by a great deal of work in the background that ultimately delivers higher security, higher uptime, higher availability. Plus, your business will be making the best use of technology!
